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Can I submit a front and back in the same file?

Yes. A single PDF file with multiple pages can be submitted.

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Do you accept borders on jobs?

Yes. But please do not place the border too close to the cutline to avoid the border being trimmed off. The thinner the border and the closer to the cut edge, the more any trim variance will be visible and exaggerated.

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How do get rich and deep blacks?

Rich blacks are achieved by adding additional color to the 100% K (black) color. An optional rich black is 100% K (black), 50% Cyan, 40% Magenta, 40% Yellow. This step is only necessary on large areas of black to ensure they appear as dark as possible.

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What settings should I use to export PDF files?

Typically you want to use "PDF/X-1a:2001", Acrobat 4 (PDF 1.3). Make sure to add bleeds and crop marks.

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How do I ensure that the final blue colors in my order are blue and not purple?

Typically the strongest blue that can be achieved with CMYK before becoming purple is 100% Cyan, 70% Magenta. If you want a darker blue, add black and yellow.

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How do I get a grayscale image in a CMYK document?

For the best grayscale images, in Photoshop use the image mode "grayscale." This mode creates an image using only a single channel (black). CMYK grayscale images WILL have a tendency to be shifted to a color (ie have a red, blue, green or yellow hue to it).

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How should I set up my bleed marks and crop marks?

With bleed, the more, the better! With small documents (12 x 18 and smaller), 0.125" of bleed is required. For anything 12 x 18 or larger, a 0.25" of bleed is required. We are not responsible for white showing on edges if inappropriate bleeds are set.

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How should I set up my artwork in terms of proper rotation?

This is only important for double sided jobs. We require that files are setup for "head to head" from the front side to the back side. Remember that all measurements are WIDTH x HEIGHT.

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Should I upload a proof or sample of the artwork file?

No, do not upload a proof or sample file. Please upload only the print-ready artwork file.

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What color mode should my artwork files be?

We accept both RGB and CMYK color spaces. CMYK will render more reliable and accurate color, however RGB does allow for a greater color gamut. Sorry, we cannot guarantee exact color matching!

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What is banding?

Banding is a reality of all large format printing, where passes of the printer create visible bars or "bands". The quality you specify makes the most impact on banding. Production quality means our printers are running fast and making fewer passes to create your sign - hence banding in heavy coverage areas will be visible. Mid Quality takes more passes and will minimize banding, but some may still be visible. Fine Quality uses the most passes in printing with nearly no visible banding.

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What is overprint and how can it ruin my file?

Overprinting is primarily intended to overlap inks to avoid issues with misalignment in printing. When printing digitally, overprinting is not necessary and will most likely cause undesired results that are not visible in any PDF / JPG proofing mechanism. Please be sure none of your document colors are set to overprint before saving out your print-ready artwork (unless overprinting white on clear materials).

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What resolution should my artwork file be?

This depends upon the printed size of your project and distance that it is being viewed from. Small items such as business cards or prints up to 12" x 18" should have a minimum of 250dpi. Large sizes, such as 36" x 44" signs, be as low as 100dpi.

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What type of artwork files can I upload for print?

We prefer your artwork be sent to us in a PDF file. We can accept the following formats as well: JPG, JPEG, TIF, or TIFF. Please note that any additional file editing on our part is an added cost. Our file size limit for uploading is 500MB.

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Will Pantone colors affect the way my final project is printed?

Pantone colors affect your colors in several ways. The first is by object effects, such as shadows or glows, on top of your Pantone colors. When a Pantone color is under these object effects, transparency issues show up during printing. The second is when you use transparent images. The image is no longer transparent on top of the Pantone color and will show up during printing as white. The final way is the color conversion between a Pantone color and CMYK. All of our normal printing is done in CMYK. If you use Pantone colors, your artwork might print with undesirable colors. To avoid any of these problems, be sure all Pantone colors have been converted to CMYK and that those colors look correct before uploading your artwork!

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Are you able to match Pantone colors?

Although our printers do produce very accurate colors, matching an exact Pantone color can be time-consuming and affects the color profiles we have established. While we'd like to offer this option in the future, currently we do not color match Pantone colors.

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Do you offer printed proofs?

Sorry, we do not offer printed proofs. You may simply place an order for a quantity of 1, which allows you to determine the product before ordering your needed quantity.

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What are the different cut complexities?

The cut complexity is a gauge of how complex your cutpath is within your custom shaped artwork. Use your best judgement for the cut complexity and refer to the guide below.

Complexity Guide

If you have a detailed question regarding the cut complexity, feel free to contact us.

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What are the differences between print qualities?

We offer 3 main print qualities to choose from: Production Quality, Mid Quality, and Fine Quality. Each offer different qualities based on color, image banding, and cost. Please refer to the guide below for actual, un-edited sample prints.
Print Quality Guide

Production Quality

  • Basic Color Density
  • Visible Banding in Solid/Dark Colors
  • Basic Resolution

Mid Quality

  • Stronger Color Density
  • Minimal Banding in Solid/Dark Colors
  • Mid Resolution

Fine Quality

  • Maximum Color Density
  • Practically No Banding in Solid/Dark Colors
  • Fine Resolution for Maximum Detail

If you have a detailed question regarding the print qualities, feel free to contact us at customerservice@signobi.com.

Order Our Sample Kit for Awesome Examples

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How should I set up inside corners?

If your artwork has inside corners, be sure to use a border radius or rounded corner for those angles.

Without a smooth radius, you may notice sharp edges where the corner is. Ensure your cutpath has clean, smooth lines with no sharp angles. Set up inside corners with a border radius to avoid sharp edges
If you have a detailed question regarding your cut path, feel free to contact us.

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Does turning off Layers prevent them from printing (Adobe Illustrator)?

No... you must either delete the layer or go into the layer options and disable "Print" attribute to keep the layer from printing.

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Can I make changes to or cancel my order after it has been placed?

Once your order has been either marked approved or is past its inspection period and automatically sent to production, your order can not be canceled and no changes can be made.

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Can I place an order over the phone?

Currently all orders must be placed on our website. However, please feel free to contact us if you have product or service questions!

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Can I put a rush on my order?

Not all products are eligible for rush services. If available, a rush option will be provided upon checking out.

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Can I return or exchange my order?

Because your order is a custom print, we can not accept any returns or exchanges.

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Can you install my sign order?

Sorry, we do not offer installation services.

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How can I contact you?

Please vist our contact page for our contact information.

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How can I verify that you received my order?

Upon receipt of your order, we will send an automated email to you confirming that we have received your order. If you have not received a confirmation within 24 hours during the business week, please contact us. You may also view your order history once logged in.

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Is my personal and payment information secure?

Yes. We use the latest encryption technology to protect your personal and financial information. Our ordering process is completely secure.

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What are your business hours?

Our customer service department operates Monday through Friday, from 8:30 a.m. to 5:00 p.m. (MT) and are closed on most national holidays.

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What if my order is printed incorrectly?

Because we print your order directly from the artwork proof, we encourage you to review closely the text (checking each word, letter, number), the design, the colors and format prior to approving the proof. We are not responsible for any errors within the content of your prints. If you believe that an error was made by us, please fill our a job ticket from the order details page or check out our Terms & Conditions to review our current policies.

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Where are you located?

Our address is 1981 West 64th Lane, Denver, CO 80221.

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Will I receive a receipt for my order?

Yes. You will receive a receipt via email and also with your order shipment. This receipt will also be available through the order history page.

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Can I have multiple user accounts per company?

Yes, but please Contact Us to have that set up for you!

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Will I be able to track my order after it has been shipped?

Sure! After your order has been shipped, you will receive an email containing a link to track the shipment of your order.

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Can you ship my order to a PO Box?

We ship via UPS and therefore can not ship to a PO Box address at this time.

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How are shipping charges calculated for my order?

Estimated shipping charges will be calculated at the time you enter your order or use our online cost estimator. Shipping fees are calculated using the zip code of your shipping address.

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If I require special shipping boxes, can you offer this service?

Sorry, we don't offer custom boxing at this time. All orders are packaged professionally and securely to arrive safely at its destination.

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If I want my order to be shipped directly to my customer as a blind shipment, can you do that?

Yes! Any order sent to an address other than your primary address will be sent as blind shipment. Your Primary address will be the return address. You must have at least one validated shipping address to do this!

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May I use my own shipper account number to ship my order?

Sorry, we do not currently offer this option. Shipping charges will be included on your order estimate and invoice.

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What if my order is delayed during shipment?

Sorry, we are not responsible for delays in shipments caused by the shipping carrier. These delays may be caused by adverse weather conditions, international customs issues, shipping carrier delays, or any other circumstances beyond our control. Please see our Terms & Conditions for our policies.

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What if my order is lost during shipment?

We apologize for the inconvenience this has caused you. Please contact us for more information!

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What if my package is damaged during shipment by the carrier?

If your order is damaged during shipment, we request that you contact UPS to file a claim.

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Why is my shipping address not being accepted by your website?

We use UPS's Address Validation software and your customer's address may not be complete. We recommend double-checking the shipping address of your order with your customer to ensure you have a complete and validated address for UPS.

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Do you offer international shipping?

We apologize, but presently we are unable to ship packages internationally.

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