ACCEPTANCE OF TERMS CANCELLATION OF ORDER CHANGE OF TERMS COLOR PROOFING AND MATCHING COPYRIGHT CUSTOMER CONTENT ELECTRONIC COMMUNICATION INDEMNITY INK OFFSETTING AND LAMINATION LATE PAYMENT - COLLECTION COSTS LIMITATIONS AND LIABILITY LOST OR DAMAGED PACKAGES OBSERVED HOLIDAYS ORDER PROOFS OVER / UNDER PREPAYMENT PRICING PRODUCTION TURNAROUND TIME PROMOTIONS AND SPECIAL OFFERS RETURNED CHECKS RETURNS AND REFUNDS RIGHT TO REFUSE AN ORDER SHIPPING AND DELIVERY OF PRODUCTS SHIPPING INSURANCE SIGN PERMITTING STORAGE OF FILES SUBMISSION OF ARTWORK OR GRAPHICS TAX EXEMPTION TERMINATION WARRANTY WEBSITE AVAILABILITY AND LIABILITY
TERMS AND CONDITIONS FOR SIGNOBI.COM AND SUBSIDIARIES ("Company")
All services provided by Company are subject to Terms and Conditions of use. By viewing or using this website, you and the entity you represent (collectively hereinafter referred to as "Customer(s)") agree to be bound by all the Terms and Conditions as stated below without modification.
Orders cannot be cancelled after you have completed the checkout process.
Company reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on Company's website(s). Company does not assume the obligation to notify Customer of any changes to the Terms and Conditions. Customer is responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes Customer's consent to these changes.
Company cannot be held responsible for matching colors or ink densities on screen proofs approved by Customer. Company will make every effort to match the gradient density of each color, however, Company cannot be held responsible for the final appearance of a color. The appearance of printed colors may also be affected by materials printed on; therefore, Company cannot be held responsible for final color appearance. Company routinely calibrates its machines, continuing accurate rendering to industry standard ICC color profiles, thus enabling accurate prints based on large format, solvent based ink and UV ink parameters. In most cases, Company will print per the CMYK formulas as set in the file by the Customer.
Company's website and all of its content are protected by copyright laws of the United States and international treaty provisions. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Company. Copyright laws also pertain to the content Customer submits to Company. Company will not assume the responsibility of checking the content of Customer's submitted materials for copyright violations. Therefore, Company will not be held accountable for any illegal use of copyrighted material by its clients.
Customer, as the buyer, understands and agrees that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the Customer and not Company. Furthermore, Customer is responsible for all information and content that is acquired and/or used from the Company's service. In addition, Customer agrees to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. Customer is responsible for providing Company with the most up-to-date artwork files needed for Customer's orders. Company is not responsible if an order is processed with outdated artwork if artwork proof is approved by Customer, by automatic or manual proof approval. Customer agrees to the following with regard to any product coming from Company: Customer will not upload, post or send any content through the Company service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated laws of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Company or any other party. Company does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by Customer. Company will not be held liable under any conditions or circumstances for any information, content or material that Customer may find indecent or offensive. Customer must have a registered account with Company. Customer is responsible for providing Company with artwork to include all required health warnings for any artwork used for cigarettes and other tobacco products (smokeless tobacco, cigars, etc.). Protection of passwords and controlling account access is the responsibility of Customer. Company will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through Customer's registered account is Customer's responsibility and not the responsibility of Company. Company reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. Company reserves the right to refuse to print any such objectionable content. In the event Customer's order is rejected for objectionable content, Company will issue a credit for the full value of the order minus a 10% processing fee. In addition, Customer agrees that content and or information obtained by Company may be kept and disclosed if Company is required to do so by law, or if Company believes that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of Company's services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Company in any way.
Customer's use of this website constitutes Customer's agreement and consent that Company will, in most cases, communicate with Customer electronically regarding most purposes. This includes all legal and notice requirements. Such electronic communications may take the form of postings to this Website and/or e-mails forwarded to the e-mail address provided when Customer registered with Company. Customer may withdraw its consent to receive electronic communication at any time, but if consent is withdrawn, Customer's consent will only be effective prospectively (not for orders already processed or in production). Customer's account will be deactivated and Customer will no longer be eligible to use this website to order further products or services from Company. If Customer's account is deactivated, Customer will remain responsible for payment of print and design orders already completed or in production. This electronic document, together with any other electronic documents, policies and guidelines incorporated herein, as well as any e-mail communication with Customer, will be deemed for all purposes to be a "writing" or "in writing," and shall comply with all statutory, contractual, and other legal requirements for a writing. All such electronic documents shall be legally enforceable as a signed writing as against the parties subject to the electronic documents. They shall be deemed an "original" when printed from electronic records that have been established and maintained in the ordinary course of business. Electronic documents that are established and maintained in the ordinary course of business shall be admissible in judicial, arbitration, mediation or administrative proceedings to the same extent as other records in written form that are similarly established and maintained in the ordinary course of business.
Customer agrees that Customer shall indemnify and defend and hold Company and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, suppliers and representatives, harmless from and against any and all claims, damages, losses, costs, and expenses (including but not limited to attorneys' fees and court costs) that, directly or indirectly, arise out of or are related to: (i) Customer's breach of any provision of the Site Terms; (ii) any suit, claim, or demand arising from or relating to an allegation that any customer content provided by Customer, or any other text, photograph, image, graphic or other material Customer incorporated into products or services ordered from Company, infringes up the rights of a third party (iii) and/or (c) any of Customer's activities conducted in connection with Company's website, Customer's use thereof, and/or the products and services ordered from Company.
Anything with heavy ink coverage (30% ink coverage or more) that does not have lamination may offset if prints touch each other IF lamination is not specified on Customer's order. If the artwork creates a heavy ink coverage situation, Company is not responsible for any ink offset, smudging, or image damage due to these nature of problems if Customer declines or does not select a form of lamination for their project.
Company will do its best to recommend to Customers when lamination would be recommended, but are not solely responsible for this recommendation, and it is ultimately the Customer's responsibility to decide to order the appropriate materials for the Customer's intended use.
In the event Customer fails to pay any outstanding balance due, Company reserves the right to place any of Customer's pending orders on hold until all payments are made full to Company. In addition, in the event of a late payment, interest charges, at the rate of 18% per year, shall be assessed from the date of the invoice (i.e., the date the invoice was rendered), without notice to Customer. Customer shall be responsible for any and all costs of collection incurred by Company with respect to amounts due from Customer, including, but not limited to, collection services, attorneys' fees, court costs, process serving fees, and other related expenses.
Company's liability is limited up to the total amount of Customer's online purchase (at the specific time and date of the purchase) and shall not include any consequential damages or damages for profit loss. Company has the right to hold Customer property (a lien) as security for unpaid bills. Company reserves the right to refuse service to any party for any reason it deems fit. Any supplied media will not be returned.
Company cannot be held responsible for shipping errors, delays or lost or damaged products due to third party errors.
In the case that a Customer supplies the wrong address causing a package not to be delivered on time, Company will reship the package (to the corrected address provided by the Customer). Customer will be responsible for any additional costs related to the corrected shipment (returned shipping fees, address correction charges by shipping carrier, additional packaging costs, etc.), and Company will charge Customer's supplied credit card for the additional costs.
Company is not responsible for damage to product when exposed to excessive heat (i.e. being left in vehicle in sunlight).
All Company operations are closed on the observed business days for all of the following holidays: New Year's Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day and Friday following Thanksgiving; Christmas Day and the day after Christmas.
An online proof is generated and sent to Customer via an email link usually within twenty-four (24) business hours of the time and date the art file is uploaded to order. Weekends and holidays are not considered part of the 24-business hour proof turnaround time period. Customer has the option to review online proofs of uploaded artwork for up to 2 hours after receipt of said preflight approval email. At the end of said 2 hour window, all artwork will automatically be approved for printing. This action of not reviewing proofs is considered an approval by the Customer.
Once all final proofs have been approved by the Customer, no further changes can be made to that order. It is recommended that Customer review the final proof carefully. Company will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Company will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds.
If Customer is ordering a large sign and would like to verify color and print quality, it is recommended that Customer place an online order of a smaller size sign as the hard copy proof.
Company has the right to ship within 10% over or under the requested quantity. Customer will be billed pro-rata based upon final shipped quantity.
Company accepts prepayment via credit card at the time Customer places an order. Customer's credit card will be authorized when the order is placed and charged at the time the order is shipped. Company accepts Visa, MasterCard, Discover, and American Express.
All prices and dollar amounts on our website are in United States dollars. In order for Customer to register with and order products and services from Company, Customer will have to provide a valid, authentic and current credit card, which Customer is authorized to use. Customer agrees that if the credit card information becomes invalid, expires or Customer no longer has authorization to use the card, Customer will immediately provide another credit card.
Some electronic transactions may require extended processing in addition to credit card authorization. Customer will be notified by email if extended processing is required to complete the transaction. Note: If extended processing is necessary, the estimated order delivery date may be delayed. All orders must be paid for at the time of the order and accompanied by an authorization to charge a credit card either submitted by Customer or a credit card on file with Company. If new credit card information is provided at the time of the order it will be added to the credit card information kept on file if authorized by Customer. Company will not assume that previously provided credit card information is not valid. If a charge against a credit card provided by Customer is not authorized or accepted, or is subsequently refused or rejected, Company reserves the right to cancel the order without notice or liability. In the event that Company and Customer have agreed upon an alternative method of payment and the payment is not received within five (5) business days of the date on which payment was due, Customer agrees that Company may charge one or more of the Customer credit card(s) on file for the full amount of the outstanding account balance. See more under LATE PAYMENT - COLLECTION COSTS.
Due to constant fluctuation of our costs in plastic and other materials used in manufacture, pricing may change at any time. Fluctuations in pricing are typically minor, but may occur frequently. NOTE: Pricing may change from the time Customer reviews products to time Customer places order. Customer is responsible for final review of the pricing at the time Customer places order.
Typical production turnaround time is listed on each product, and production schedule starts following Company's receipt of (a) order, (b) prepayment and (c) approval of art proof. Note: Because standard turnaround may vary due to product being ordered, quantity ordered, current production schedule, and other factors, Customer is to refer to the turnaround time shown at the time Customer places order. Optional rush turn times may be available for an extra charge and are shown on the website at the time of placing the order. Turnaround times do not include shipping time. Any estimated date Customer will receive the order is a combination of the turnaround time and desired shipping time, and is only estimated and not guaranteed. Once the order is placed, the desired turnaround method cannot be changed. After the order is shipped, changes to shipping methods cannot be made. Note: If order, prepayment and art proof approval is received and confirmed by Company after 10:00 a.m. MST, order will be processed as having been received before 10:00 a.m. MST the following business day. While Company makes every attempt to meet or exceed the stated turnaround times, turnaround times are not guaranteed.
Promotions and special offers may occasionally be offered to Customers. To take advantage of a promotion or special offer, enter the promotion code in the applicable field when placing an order. Not all products are eligible for promotions and special offers. If a promotion code does not function when entered, it means the product at issue does not qualify for the promotion or special offer; this determination is final. A promotion code may not be combined with any other promotion, special offer, discount or reward offered by Company. If Customer enters a promotion code or takes advantage of a promotion, special offer, discount or reward, Customer will not be able to enter another promotion code or take advantage of any other promotion, special offer, discount or reward. Promotion codes only apply to products ordered through Company's website. Promotion codes cannot be used to pay for taxes, shipping and handling or other charges. If the promotion or special offer has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount. If a promotion or special offer is for a defined amount and applies to a multiple-item order, the promotion amount will be allocated to each eligible item based on the proportion of the item's value to the total value of all eligible items, excluding shipping and handling, taxes and other charges. Certain items may not be eligible for the promotion and will not be included in the calculation. Promotions and special offers are only valid for a limited time. They will expire on the date or within the timeframe specified in the offer and can be cancelled at any time. Promotion codes (and the coupons or emails that contain them) are not for resale, have no independent cash value, are not redeemable for cash, and will not be replaced if lost, stolen or deleted. Promotion codes cannot be retroactively applied against orders already placed with Company. If a promotion code is used and the entire order is canceled or rejected, subject to the terms of Company's cancellation policy, Customer will be refunded only the actual amount paid. The promotion code will no longer be valid. The foregoing notwithstanding, under no circumstances will a promotion or special offer of any kind be applied to create a credit balance. If the balance of a partially canceled, rejected or returned order is less than the value of the promotion or special offer, the promotion or special offer will be applied to the outstanding balance (not including shipping and handling, taxes and other charges). The balance of the promotion or special offer is void, and the promotion code will no longer be valid. Company reserves the right to discontinue a promotion or special offer or coupon at any time and with immediate effect.
Customer is liable for any and/or bounced check fees incurred to Company.
Customer orders have no re-sale value. Note: Because all Customer orders are custom products, all sales are final. If Customer believes the the error is verifiably due to Company, Customer should fill out a problem report through the Contact Us page of our website within five (5) days of Customer's receipt. If order is damaged during shipment, Company apologizes for the inconvenience and requests that Customer contact UPS to file a claim.
Company reserves the right to refuse to produce, print or design any order Company deems inappropriate, disrespectful or offensive.
Company will always strive to avoid any delays in production or shipping, however, Company will not be held responsible for any consequences or damages due to delayed production or delivery. Shipment and delivery dates are based upon estimates provided by Company's shipment supplier(s). Company will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond Company's control. Company is not responsible for maintaining Customers' internal schedule. Company will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed. Note: Unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. The shipment will be insured to the value of the Order with shipping carrier.
By default, no insurance is added. We will do our best to pack your order to minimize damage during shipment, but cannot guarantee that damage will occur. At Customer's preference, shipping insurance can be added to your order for value of the order being placed. It is not always economically possible to always pack your order to fully comply with the rules for claim recovery with UPS / Fedex. It is customer's responsibility to file a claim and work with shipping provider (UPS / Fedex) to get reimbursement for damages.
The customer is responsible for any and all signage permitting that is / may be required for display of any and all signs purchased from company.
Company stores Customer's print files only as a convenience to Customer for reprinting orders with Company and does not assume any liability in case of Company losing said files.
All files must be submitted in either RGB or CMYK color spaces. CMYK will render more reliable and accurate color. However Company cannot guarantee any kind of color accuracy with RGB.
The resolution of the artwork file submitted depends upon the printed size of Customer's project and distance that it is being viewed from. Small items such as business cards up to 12 x 18 should have a minimum of 300dpi. At large sizes such as 36 x 56 signs can go down to 100dpi.
Company requires Customer submit artwork files in a .pdf file format with .125" bleeds and crop marks.
The Customer order is subject to applicable state and local taxes in Colorado unless Customer has provided to Company a Government Sales Tax Use and Exemption Certificate form completely filled out denoting that said corporation is exempt from sales tax. Appropriate taxes will be applied to outstanding invoices unless the Exemption form is filled out and submitted to our site. See My Account page for submission of form.
Company may suspend or terminate Customer's account and/or Customer's right to utilize the services made available through Company's website in the event that it determines or has reasonable grounds to suspect that Customer is in violation of the terms and conditions set forth. Notwithstanding any of these terms and conditions that may suggest otherwise, Company reserves the right, without notice and in its sole discretion, to terminate Customer's right to use the website for any reason or no reason at all, and to block or prevent future access to and use of the website by Customer. In the event Customer's right to use the website is terminated, these terms and conditions shall still apply.
Signobi.com guarantees that all our products will be free from defects in material and workmanship when they leave our production center for shipment. Due to a number of environmental and other factors (weather conditions, improper installation, storage by Customer, placement of signage, negligence, improper handling, modifications to signage not sanctioned by Company, damage caused by cleaning, vandalism, "Act of God"), beyond Company's control, Company cannot guarantee the performance of, nor be responsible for the performance of, the products. Further, Signobi.com cannot be held liable for any loss, however determined, caused by the conditions listed above.
Customer's use of the services and Company's website is at Customer's sole risk. The services and the website are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including without limitation, any implied warranties of merchantability or fitness for a particular purpose or use, any warranties of title, noninfringement, custom, trade, system integration or freedom from computer virus. Company does not warrant that the Company website will be available or operate in an uninterrupted or error-free manner or that errors or defects will be corrected. In addition, Company does not warrant that information available on or through the Company website including, without limitation, estimated fees based on user-provided input, any sales transactions page or similar software function, are appropriate, accurate, timely, reliable, useful or available for use in any particular jurisdiction. Accessing the Company website from jurisdictions where their contents are illegal is expressly prohibited. In the event of a typographical error relating to price or quantity of an item featured or described on any Company website, Company reserves the right to refuse to fill any order(s) that relay on such typographical error. All prices and services listed on the Company website are subject to availability and limited quantities. Changes are periodically added to the information herein. Company may make improvements and/or changes in the Company website at any time, without prior notice. Customer acknowledges, by use of Company's website, that Customer's use is at its sole risk.